Professional Summary
Highly resilient and mission-driven Operations Leader with over 10 years of cross-functional systems coordination, process optimization, and rapid-response public relations experience. Proven track record directing healthcare administration, regulatory HIPAA/Medicare compliance, and municipal community safety logistics. Adept at navigating high-stress public policy crises under intense scrutiny, coordinating media relations featured in The New York Times, BBC Newsday, and CBC Radio. Expert at streamlining complex administrative workflows and deploying trauma-informed, community-first leadership.
Core Competencies
Operations & Process Optimization
Workflow engineering, budget oversight, records administration, project life cycle coordination, and resource mapping.
Regulatory & Billing Compliance
Strict HIPAA compliance, Medicare/Medicaid documentation, public health intake auditing, and billing process security.
Strategic PR & Crisis Management
Spokesperson coordination, rapid-response media relations, public interest communications, and diverse stakeholder management.
Inclusive Systems Leadership
Staff training, trauma-informed organizational development, community program coordination, and public policy advocacy.
Professional Experience
Independent Consultant and Pro-Bono Strategist
Public Interest Practice
November 2016 – Present · Remote
- Crisis PR and Media Liaison: Spearheaded communications, managed international press inquiries, and acted as a primary public voice for high-profile public welfare and healthcare access campaigns. Managed complex press relations featured in The New York Times, BBC Newsday, and CBC Radio.
- Systems Coordination: Structured civic engagement logistics, public outreach, and community safety protocols involving hundreds of local active stakeholders while ensuring compliance with municipal codes.
- Digital Publishing and Tech Auditing: Authored and self-published 5 independent books and directed multi-format music catalogs. Engineered an analytical research project using generative AI as an adversarial tool to stress-test platform algorithms and advocate for creator labor protections.
Rideshare Operator and New Orleans Hospitality Lead
Uber and Lyft | New Orleans, LA
2022 – 2025
- Transit Operations: Directed safe, highly efficient regional transit and route logistics under intense urban traffic and major city event schedules (e.g., Mardi Gras and high-volume tourism seasons).
- Client Services: Maintained a flawless 5-star customer rating, delivering compassionate, high-integrity service and professional conflict de-escalation for diverse passenger groups.
Director of Admissions | Operations Manager
Institute of Health and Technology | Hattiesburg, MS
January 2016 – December 2018
- Process Improvement: Engineered a 30% improvement in administrative workflow efficiency by restructuring departmental admissions, systematically eliminating record processing bottlenecks.
- Strategic Leadership and Budgeting: Achieved a 20% growth in department outcomes through data-driven planning, managed operational budgets, and directly trained staff on compliance standards.
Operations Supervisor | Revenue Cycle Manager
Hattiesburg Clinic | Hattiesburg, MS
January 2015 – December 2016
- Financial Operations and Billing: Supervised medical account collections and billing operations for a high-volume clinical environment, successfully increasing collection rates while reducing resolution times.
- Compliance and Auditing: Conducted rigorous internal administrative audits to ensure total HIPAA compliance, and coordinated staff training on billing regulations and data security protocols.
Project Lead | Enrollment Supervisor (ACA Program)
General Dynamics IT | Hattiesburg, MS
November 2014 – December 2015
- Program Supervision: Directed a high-performing operations team processing thousands of federal Affordable Care Act (ACA) enrollments, maintaining top-tier quality assurance and data accuracy scores.
- Escalation Management: Handled high-level eligibility case disputes, resolving complex regulatory conflicts to secure patient healthcare access under federal timelines.
Temporary Projects & Administrative Contracts
Temporary Database Coordinator and Office Manager
Real Estate Services | Hattiesburg, MS
2020 & 2013–2014
- 2020 Pandemic Database Support: Navigated database migrations and remote records transition during the early COVID-19 real estate operational shift, auditing digital listing folders and database files.
- 2013–2014 Front-Office Support: Stepped into a temporary office management contract following a domestic relocation, tracking account ledger files and standardizing transaction records.
Foundational Retail & Customer Service Operations (Pre-2014)
Technical Sales Representative
Sears · 2010–2012
Managed high-volume inventory catalogs, database lookups, and parts procurement logistics.
Frontline Operations Associate
Walmart · 2012
Directed front-end customer support, strict cash reconciliation, and inventory control pipelines.
Customer Service Clerk
Alorica · 2009
Supervised client intake pipelines and database entries under strict regulatory standards.
Culinary and Shift Lead
Food Services · Early Career
Coordinated shifts, kitchen health safety compliance, and food preparation logistics.
Education & Credentials
Associate Degree, Business Management
University of Arkansas Grantham
Licensed Professional Administrator
Commission on Proprietary School and College Education (Credential ID: 3270)
Professional References
Professional and Character References Available Upon Request
For press, collaborations, and correspondence
Rise@AjNobles.com